We're reopening our branches

We are so pleased to be able to give you more detail on how we will be safely re-opening your local TravelQuest branches in the next few weeks. We will be doing this in a phased way with all opening dates and times advertised on our website. We will be looking to reopen our TravelQuest Ipswich branch from the week of the 22nd June 2020. TravelQuest Woodbridge and Framlingham Travel will look to reopen during the week of the 29th June 2020.

We have completed a full risk assessment as a company which can be viewed here and we have implemented ten key customer commitments which all of ours staff will be adhering to, to keep themselves and our customers safe which can be found here. I would also respectfully ask customers to follow these new guidelines we have put in place to help us keep our branches a safe environment for our customers. We hope like us, you will feel confident to return to see us as we all adapt to our socially distanced way of life.

Importantly to maintain social distancing the branches will operate with a closed door policy only admitting one set of customers in each branch at any one time. To manage this efficiently appointments are encouraged so please feel free to call or email in advance and book your time slot so you know you will be able to get in to see your Travel Agent.

We hope that we will be seeing some of you, at a 2m distance, in our branches soon. We’ve really missed you and look forward to discussing your holiday dreams with you in the near future.

Covid 19 (Coronavirus) Update

TravelQuest are aware of the outbreaks of Covid 19 (Coronavirus) in various destinations around the world. We are committed to providing our customers with quality and stress-free holidays. We continue to follow the relevant Foreign and Commonwealth Office advice for all destinations our customers are travelling to. Should the Foreign and Commonwealth Office change to advise against travel for any of our customers, we will be in contact to discuss your options.

Whether you are currently seeking that perfect getaway, or are looking ahead to your upcoming holiday, you may have some questions about how your holiday may be affected by ongoing world events.

Things to consider are:

• As we are members of ABTA and hold CLIA membership we are kept fully up to date with the latest happenings.
• Travellers are advised to read the FCO travel advice for the country they are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries.
• Enhanced health screening procedures have been put in place at arrival and departure areas in many countries. Travellers should comply with these processes and take relevant preventative measures to reduce the risk of exposure.

Some useful information regarding travelling can be found here

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.worldometers.info/coronavirus/